Elevated Service for Lutron Lighting and Motorized Shades in the Bay Area

When you’re investing in Lutron lighting control, motorized shades or technology for your home, the products you choose matter. But we’ve found that the company behind those products matters just as much.

Spectrum Systems is a Lutron Black Diamond Dealer specializing in Lutron lighting control and motorized shading systems for luxury homes throughout San Francisco and the Bay Area. We work with homeowners, interior designers, architects and general contractors on projects ranging from individual motorized shades to complete Lutron HomeWorks lighting and shading systems.

Over the years, we’ve learned what our clients value most. They want things done correctly. They want fast answers. They want a team that is organized, responsive and accountable. Most importantly, they want to know that when something comes up, someone is going to take care of it.

That level of service has become a huge part of who we are.

We Handle the Details

There are a lot of details behind a Lutron lighting or motorized shade installation that a client should never have to think about.

Receiving materials is a good example.

Many companies ship shades, lighting equipment and other materials directly to a client’s home or jobsite. That means boxes can start arriving throughout a project, someone has to receive them, and the homeowner or contractor has to find somewhere to store everything until installation.

We do it differently.

Products for our projects are received at our warehouse, checked in and stored until the project is ready for installation. When it’s time to install, we bring what we need to the jobsite. When we’re finished, the boxes and packaging leave with us.

Our clients don’t have to receive shipments, keep track of equipment, store boxes in their homes or figure out what to do with all of the packaging afterward.

It may seem like a small detail, but when you’re building or renovating a home, those details add up quickly.

We believe managing them is part of our job.

Responsive Service Matters

High-end residential projects move quickly, especially when lighting control and motorized shades need to coordinate with electrical, architectural and interior design details.

A general contractor may need a Lutron wiring specification before the walls close. An architect may need shade pocket dimensions. A designer may need help selecting a shade fabric or finish. An electrician may need an answer before moving forward with wiring.

Sometimes those answers are needed quickly.

We answer the phone. We respond to emails. We make ourselves available when a project needs us. We meet at the jobsite when necessary and coordinate directly with homeowners, interior designers, architects, builders and electricians.

Our clients shouldn’t have to chase us to find out what’s happening with their project.

Being responsive sounds simple, but it’s one of the things our clients tell us they appreciate most.

We Take Accountability for Our Work

No construction project is perfect. Things change and issues can come up. What matters is how they’re handled.

If something isn’t right with our work, we fix it.

If there’s an easy adjustment we can make while we’re there, we take care of it. We don’t want every small request to become another invoice or miscellaneous service charge.

We’ve heard from many clients who have experienced the opposite with other companies. Materials were shipped directly to their house. Packaging was left behind. A small adjustment resulted in another charge. Something went wrong and suddenly everyone involved was trying to determine whose responsibility it was.

That’s not the experience we want our clients to have.

We take accountability for our projects. If there’s a problem that belongs to us, we own it and solve it.

Our Pricing Reflects the Service We Provide

Spectrum Systems may not always be the lowest-priced option for Lutron lighting control or motorized shades in the Bay Area. Being the lowest-priced option has never been our goal.

Our pricing reflects how we manage our projects and the level of service we provide.

It accounts for having knowledgeable people available to answer questions. It accounts for receiving, checking and storing materials at our warehouse. It accounts for coordinating with the project team, being available when we’re needed and supporting our work after installation.

It also means we’re not looking for opportunities to add miscellaneous charges throughout the project.

We would rather price a project properly from the beginning than come in with the lowest possible number and nickel and dime a client later.

If something small needs to be taken care of and we can take care of it, we do.

We want our clients to feel taken care of. That’s a big part of what they’re paying us for.

A Lutron Black Diamond Dealer in the San Francisco Bay Area

Spectrum Systems is proud to be a Lutron Black Diamond Dealer serving San Francisco and the greater Bay Area.

Our team has extensive experience with Lutron lighting control and motorized shading systems, including Lutron HomeWorks, RadioRA 3, Ketra lighting and Lutron motorized roller shades.

That experience matters long before installation begins.

It means understanding which Lutron shade system is appropriate for a particular window. It means coordinating shade pockets, wiring and power requirements during construction. It means helping a designer choose fabrics and finishes. It means working with the electrician before walls and ceilings are closed. And it means making sure the lighting, shades and controls work together the way they were intended to.

Our clients are investing in some of the best lighting and shading technology available. We believe the service surrounding that investment should be at the same level.

What Elevated Service Means to Us

Luxury service shouldn’t make a project more complicated. It should make it easier.

It’s knowing someone will answer when you call.

It’s getting an answer without having to follow up three times.

It’s knowing your Lutron shades and equipment are being received and stored properly instead of unexpectedly arriving at your house.

It’s having a team that communicates with your architect, designer, builder and electrician so you don’t have to coordinate every detail yourself.

And if something needs to be fixed, it’s knowing we’re going to fix it.

We care about the details because our clients shouldn’t have to.

For homeowners and design professionals looking for a Lutron Black Diamond Dealer in San Francisco or the Bay Area, we believe great products and great installation are only the beginning.

Having a team you can actually rely on is what makes the difference.

That’s the Spectrum standard.